Frequently Asked Questions
Our customer services team are available Monday to Friday from 9am until 5pm. If you have any questions, please get in touch:
At Lighterior, we're dedicated to supporting original design. Everything on our site is authentic and bears the maker's mark. We stand behind the quality of everything we sell whilst your satisfaction with our products and service is paramount to us. Lighterior makes every effort to select and sell products made of the highest-grade materials, built by specially selected manufacturers to exacting standards.
If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you.
Please see Refunds & Returns page for if and how you can return your goods and receive a refund.
Please see our delivery page for all the information you'll need about our various delivery services and what you can expect.
We currently accept payments through Visa, MasterCard, American Express and PayPal.
Coming soon: Zip Money
Lighterior is hosted on Shopify inc which provides a secure shopping experience for its merchants’ customers by keeping their security systems up to date with industry best practices.
Payment Card Industry Data Security Standard (PCI DSS) is an information security standard that organizations must adhere to when handling credit card and debit card information. The Payment Card Industry Security Standards Council created this standard to protect cardholder data used for online payments.
Shopify is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:
- Maintain a secure network
- Maintain a vulnerability management program
- Regularly monitor and test networks
- Protect cardholder data
- Implement strong access control measures
- Maintain an information security policy
This compliance is extended to all online stores powered by Shopify.
For further insight, you may also want to read Shopify’s Term of Service or Privacy Statement.
Yes we do, Please email us at firstname.lastname@example.org and include your Full name, Business name, ABN, Mobile number and type of business and one of our team will get back to you ASAP
If you wish to cancel an order before the order has been processed (maximum 1 business day after placing order), please email us at email@example.com as quickly as possible quoting your order reference number.
Firstly, please refer to our Refunds & Returns page with regards to these matters.
A vast majority of Lighterior products are labelled made to order this means that this item will be made and imported specifically for you from the supplier.
Please note, we are unable to offer refunds or exchanges once an order has been placed if:
- The item is a made-to order item.
- The order has been put into production per the customer's individual specifications eg. a specific finish, size, or design modification.
We apologise for any inconvenience this may cause, but rest assured, your item will be expertly manufactured from the finest materials just for you.
We are sorry you have not yet received your order. We provide estimated production time frames on each product page to give you guideline on when your order is expected to arrive. However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email us at firstname.lastname@example.org
If your goods arrive damaged or faulty, Lighterior is here to fully support you. If the goods arrive in a way you were not expecting, please notify our team within 3 days of receiving the goods at email@example.com with a clear description and images for our team to assist you.
Please do not install these items.
For more information on making a claim, see the Returns & Refunds page.