Frequently Asked Questions: Delivery
The lead times are stated for each product but may vary depending on larger orders or bulky/oversized items. If you have any questions regarding your order, please contact us at firstname.lastname@example.org and provide your name & invoice #
If you require your item before the estimated production & lead time stated on the product page, we do offer an express freight option however, this does not apply for all products and will come at an additional cost. If you have any questions regarding this service, please contact us at email@example.com and provide your name, location, product information.
You will receive a confirmation email with tracking details for all courier dispatches.
No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Lighterior warehouse. Once they have been quality checked, we will dispatch completed orders unless unforeseen circumstances occur.
For local customers, we offer a free collection service from our Beaconsfield warehouse. Collection is available between 10am and 4pm, Monday to Friday (excluding public holidays).
If you place your order before 5pm and the items you're ordering are in stock, you'll be able to collect them any time after 12 noon the very next day (Monday-Thursday only).
If you place an order for items that have a lead time, and you wish to collect them, we will contact you as soon as they arrive. You'll be able to collect them from our Beaconsfield NSW warehouse straight away.
If you choose to collect goods directly from our warehouse, please don’t forget to bring along your order number and a form of identification as proof of purchase.
If you have any questions regarding this service, email us at firstname.lastname@example.org